Return policy

What is your return policy?

Elephantsahionworld guarantees complete customer satisfaction with your purchase from Elephantsahionworld. If you are not completely satisfied with your online purchase, you can return any item you received from Elephantsahionworld.com in its original condition - unused, unwashed and in its original packaging (including labels).

You can return items purchased from Elephantsahionworld.com within 15 days of receipt
We are not responsible for compensation if your order is damaged or lost in transit.
If you have any questions about returns, please contact our customer service team at +1 205 383 3798

How do I return it?

Under Help/FAQ on Elephantsahionworld.com, select Returns and enter your Elephantsahionworld.com order number, email address and zip code. This must be the email address and zip code you originally used to place the order. You can also log in to your Elephantsahionworld.com account and initiate a return through the My Account page.

Select the item you want to return and follow the steps to print a prepaid return label.
Pack the returned item in the original mailing bag or packaging of your choice (make sure there are no other labels on it) and attach the shipping label.
Return address at Elephantsahionworld's office
243 Nooner Dr, Dallas, Texas75247, United States
Phone: +1 205 383 3798
Put it in your mailbox or take it to the nearest USPS or FedEx location.

When the carrier scans your return label, you will receive an email that your return is being processed. When your item arrives at our returns center, we will process your return and then issue a letter of credit against your original payment method. You will receive an email when the refund has been processed. Your credit card provider calculates your balance according to their standards and guidelines.

If you have any questions, please contact our Customer Service Team at +1 205 383 3798
Monday-Friday: 8AM-5PM GMT – 6
Saturday: 9AM-5PM GMT – 6

Do I have to pay for returns?

You will be charged for return shipping.

Can I return products purchased from other retailers?

We only accept returns for items purchased on Elephantsahionworld.com. If the item was purchased elsewhere, please contact the retailer to complete the return.

If your product is defective, we'd love to hear. Please fill out the contact form here and send it.

Timeline for store cancellations?

12 hours after placing the order. We process your order for you. This means you have 12 hours to cancel your order after placing it. After this time, you will no longer be able to cancel your order
Please think twice before placing an order. We are currently unable to cancel or modify orders once placed.

How will my refund be distributed?

You will be refunded the total value of the item plus VAT and shipping paid. Your refund may be reduced if you return part of your order during the promotion period.

Please allow 14 business days for your return to be processed and 1 to 2 billing cycles for the return credit to appear on your credit card statement.

Where possible, refunds will be sent in the same form as the original purchase. Please note that gift orders will be refunded to the original purchaser.

I am from outside the US, how do I exchange or return my item?

You must contact the retailer or distributor from which you purchased the product. If you have additional questions, simply fill out and submit the contact form here, or call +1 205 383 3798

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